We value your feedback
At Balance by Design, we value your feedback as it helps us improve our services.
You have the right to feel safe, respected, and heard.
NDIS participants
How to make a complaint
If you have a concern or are unhappy with our service, we encourage you to contact Stella Anyaogu directly at:
Phone: 0452 137 395
We promise to listen to your concerns without judgment and work with you to find a fair resolution quickly.
Independent Support
If you do not feel comfortable speaking with us, or if you are not satisfied with the outcome, you can make a complaint directly to the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544 (free call from landlines)
Website: www.ndiscommission.gov.au
TTY: 133 677
General public (non-NDIS clients)
How to make a complaint
Your experience at Balance by Design matters to us. We are committed to providing a high-quality, professional service that supports your career and wellbeing.
If your experience hasn’t met your expectations, or if you have suggestions on how we can improve, please let us know. We welcome open conversations and will work closely with you to ensure your needs are met and any concerns are resolved promptly.
Please reach out to us via phone or email:
Phone: 0452 137 395
Independent support
Contact the consumer protection agency in your state or territory (e.g., Fair Trading or Consumer Affairs) for guidance on your rights under Australian Consumer Law.